At Rohit Digital Studio, we strive to provide the best photography services and ensure customer satisfaction. However, we understand that circumstances may arise where you need to cancel or reschedule your booking. This Refund Policy outlines our guidelines for refunds and cancellations.
1. Cancellation and Refund Guidelines
1.1. Cancellation Before 15 Days:
- If you cancel your booking more than 15 days before the scheduled session date, you are eligible for a partial refund.
- A cancellation fee of [Insert Percentage or Amount] will be deducted from the total amount paid.
1.2. Cancellation Within 15 Days:
- If you cancel your booking within 15 days of the scheduled session date, no refund will be provided.
- This policy is in place because we reserve your slot and turn away other clients, and preparations are often made in advance.
1.3. Rescheduling:
- If you wish to reschedule your session, please notify us at least 15 days in advance.
- Rescheduling is subject to availability and may incur additional charges if the new date requires special arrangements.
2. Non-Refundable Services
The following services or payments are non-refundable:
- Deposits: All deposits paid to secure your booking.
- Digital Files: Once delivered, digital files (photos/videos) cannot be refunded or exchanged.
- Special Arrangements: Costs incurred for special arrangements (e.g., travel, props, or additional equipment) are non-refundable.
3. Refund Process
3.1. Requesting a Refund:
- To request a refund, please contact us at info@rohitdigitalstudio.in or call us at +91 97134 83453.
- Provide your booking details, including the date, session type, and payment receipt.
3.2. Processing Time:
- Refunds, if applicable, will be processed within 7-10 business days after approval.
- The refund will be issued through the original payment method used during booking.
4. Exceptions
In exceptional cases, such as:
- Studio Cancellation: If we cancel your session due to unforeseen circumstances (e.g., equipment failure, illness), you will receive a full refund or the option to reschedule at no extra cost.
- Force Majeure: In cases of natural disasters, pandemics, or other uncontrollable events, refunds will be handled on a case-by-case basis.
5. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Rohit Digital Studio
Bus Stand, Navrang Park Colony,
Sharda Colony, Bharhut Nagar,
Satna, Madhya Pradesh – 485001
Phone: +91 97134 83453
Email: info@rohitdigitalstudio.in
